Excellent Communication Skills in English
Pursuing degree, graduate or postgraduate
Personable, attentive, and active listener
Valuable interpersonal skills and communication skills in English and Tamil
Confident, assertive approach and resiliency
Customer centric approach to go extra mile to keep up the user experience
Pleasant voice with pleasing telephonic etiquettes
Ability to work efficiently under pressure.
Pleasant voice with telephone etiquette that creates a positive interaction.
Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
Adept at typing with accuracy and speed.

Roles & Responsibilities:
Handling the Callers diligently and providing the required information promptly over the phone.
Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
Refer escalations & questions to respective team, if required for prompt closure.
Maintain a positive attitude and calmly respond to the callers.
Understand the process, execute, and maintain SLA in Certain Metrics.

📌 Customer Support Mumbai
🏢 JustDial
📍 Mumbai