Role
Own and resolve L2 customer and logistics escalations across forward and reverse
shipments while managing relationships with last-mile partners.
Responsibilities
● Manage cases involving missing, damaged, delayed, wrong-product and failed
deliveries.
● Manage forward & reverse logistics, RTOs and return pickups.
● Coordinate with courier partners and internal teams to drive issues to closure within
TAT.
● Maintain strong relationships with last-mile logistics partners.
● Create and track manual orders for samples, replacements and other requirements.
● Maintain escalation and logistics trackers.
● Use Excel/Google Sheets for reporting and reconciliation.
● Identify recurring issues and drive process improvements.
What We're Looking For
● 14 years experience in logistics, e-commerce operations or customer support.
● Experience with last-mile/courier partners preferred.
● Excellent coordination, communication and follow-up skills.
● Solid ownership and ability to get things done.
● Good command of Excel/Google Sheets.
● Comfortable working in a rapid-paced setting.
Location: Bengaluru
Working Days: MondaySaturday

📌 Escalations Executive Operations & Logistics Bengaluru 1 4 Years
🏢 Informica Solutions
📍 Bengaluru