Role: Social media Escalation

CTC: 30k Per month

Chance for Leading MNC

Location: sector 63

Face to face interview

Notice: Can join within 7 days

Job responsibilities for the role is mentioned below:
Respond to customer inquiries, comments, and messages on social media (Twitter, Facebook & Instagram) promptly.
Resolve customer issues and complaints effectively.
Identify and escalate complex or unresolved issues to higher-level support or management.
Coordinate with other departments to ensure timely resolution.
Develop and maintain a knowledge base of frequently asked questions (FAQs) and standard responses.
Handle and address social media crisis cases promptly.
Address negative comments or feedback diplomatically and work towards resolving issues to maintain a positive brand reputation.
Collaborate with marketing, public relations,



and customer support teams to ensure a consistent brand message and customer experience

Requirements and skills

· A minimum qualification of high school/diploma is required

· Previous experience in a customer support role would be of great advantage

· Strong phone and verbal communication skills along with active listening (English)

· Positive written and verbal communication skills

· Must have good data entry and typing abilities

· Customer focus and adaptability to different personality types

· proficient in relevant computer applications

· Ability to multi-task, set priorities and manage time effectively

· Versatile to work in rotational shifts and week-off's

📌 Social Media Noida
🏢 Renrui HR Services India Private
📍 Noida