Job Description

Key Result Areas

SupportingActions

Product strategy
Gain a deep understanding of customer experience, identify and fill product gaps and generate recent ideas that grow market share, improve customer experience and drive growth
Create buy-in for the product vision both internally and with key external partners

Product Development
Building scope and requirements for digital platforms basis the product strategy
Understand and lead analysis of the competitive workplace, customers and product metrics to determine the right set of features to drive engagement
Translate product strategy into detailed requirements and prototypes
Work with design team to guide design of UI/UX
Considering the product lifecycle - own, prioritize and execute the product roadmap
Define and analyze metrics that inform the success of product across digital channels

Stake Holder Management
Communicate product strategy, roadmap, and updates to internal stakeholders, including executives, sales teams, and customer support.
Collaborate with Business, Tech and Vendors for requirements and product delivery
Engage with customers and gather feedback to understand their needs, pain points, and satisfaction levels.





Technical and QA Team engagement
Working closely with the technical team to build and deliver the product
Working closely with third party partners for integrations/customizations and defining technical service level agreement.
Overseeing the entire testing of the product before release, working closely with the QA team to check the test cases drawn out
Self-QC the finished product knowing the initial product requirements

User Experience enhancements basis Analytics
Study data from customer analytics and define, alter and enhance design processes whenever required
Analyzing data to understand the various user pain points and then making changes to the product accordingly
Enhancing product feature-wise flow and usage and defining recent user journeys

Managing Product Release Cycle management
Owning the product development lifecycle month-on-month
Prioritizing feature development and enhancements for every release
Setting timelines and stake holder management for features
Using analytics to optimize process flows and identify/solve customer issues

📌 Revenue Lead Digital Thane (India)
🏢 Aditya Birla Group
📍 India