Key Responsibilities
Guest & Client Relations: Welcoming visitors, handling check-ins/check-outs, managing reservations, and answering general inquiries.
Communication Management: Operating switchboards, directing calls to appropriate departments, and managing official email correspondence.
Administrative Support: Maintaining visitor logs, sorting incoming/outgoing mail or deliveries, and issuing security badges.
Facility Oversight: Keeping the reception, lobby, and meeting areas presentable, and coordinating with housekeeping or IT for maintenance.
Billing & Records: Handling cash/card payments, generating invoices, and maintaining accurate client database records.

Core Qualifications & Skills

Skill Area Requirements

Communication: Fluent verbal and written skills, active listening, and skilled etiquette

Software Proficiency: MS Office (Word, Excel), PMS software (IDS), or CRM tools.

Soft Skills: Problem-solving under pressure, multi-tasking, conflict resolution, and adaptability

Education: Bachelor’s degree in Hospitality Management

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive Shillong
🏢 The Heritage Club - Tripura Castle Hotel
📍 Shillong