Job Title: CRM Executive
Experience: 0–2 Years
Location: Madurai
Employment Type: Full time
Work Mode: Work From Office (WFO)
Industry: Blockchain / Cryptocurrency / Crypto Exchange

Job Summary

We are looking for a CRM Executive to manage customer relationships and provide excellent support to users of our blockchain and cryptocurrency exchange platform. The candidate will handle customer queries, follow-ups, account-related concerns, and CRM activities while ensuring a smooth customer experience.

Key Responsibilities
Handle customer queries through calls, email, chat, and support channels.
Assist users with account registration, verification, deposits, withdrawals, and transactions.
Understand and resolve customer concerns related to the crypto exchange platform.
Maintain and update accurate customer information in the CRM system.
Track customer interactions, complaints, follow-ups, and resolutions.
Coordinate with Customer Support, Compliance, KYC, Technical, and Operations teams.
Follow up with customers regarding pending queries and ensure timely resolution.
Escalate technical, transaction, or compliance-related issues to the appropriate team.
Maintain customer satisfaction and build strong long-term customer relationships.




Prepare daily/weekly CRM reports and track customer-related activities.
Educate customers on platform features and basic cryptocurrency-related processes.
Follow company policies, KYC/AML procedures, data privacy requirements, and security guidelines.

Required Skills
Excellent verbal and written communication skills
Good customer relationship management skills
Basic knowledge of Blockchain & Cryptocurrency
Interest in Crypto Exchange / FinTech
Valuable follow-up and problem-solving skills
Basic knowledge of CRM software
Positive MS Excel/Google Sheets knowledge
Ability to work in rotational shifts
Willingness to learn new blockchain and crypto technologies

Qualification
Any Graduate
0–2 years of experience
Freshers with good communication skills and an interest in Blockchain/Crypto can apply.
Previous experience in CRM, Customer Support, Telecalling, FinTech, or Crypto Exchange will be an advantage.

Pay: ₹15,096.71 - ₹20,760.38 per month

Advantages:
Cell phone reimbursement
Flexible schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Crm Executive – Blockchain & Crypto Exchange Madurai
🏢 Aeternum
📍 Madurai