Key Responsibilities
Supervise and manage the day-to-day activities of the collection team.
Set individual and team collection targets and monitor performance against assigned goals.
Follow up on overdue accounts through calls, messages, emails, and other appropriate channels.
Review outstanding receivables and prioritize accounts based on ageing and recovery potential.
Monitor collection executives’ productivity, quality, attendance, and adherence to company policies.
Provide coaching, training, and regular feedback to collection team members.
Handle escalated customer issues and negotiate suitable payment arrangements where appropriate.
Ensure accurate recording and timely updating of collection activities in the system.
Prepare daily, weekly, and monthly collection and performance reports for management.
Track ageing reports, overdue payments,



recovery rates, and other key collection metrics.
Coordinate with the Accounts, Sales, Customer Service, and other relevant departments to resolve payment-related issues.
Identify high-risk or difficult accounts and escalate them to management when required.
Ensure that collection activities comply with company policies and applicable laws and regulations.
Maintain confidentiality of customer and financial information.
Recommend process improvements to increase collection efficiency and reduce outstanding balances.

Minimum Qualification - HS Passed

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Collection Supervisor Ulubari
🏢 TGW
📍 Ulubari