Customer Support Executive – Voice, Email & Chat

Job Title: Customer Support Executive
Department: Customer Support
Job Type: Full-time
Experience: 0–5 years
Salary: ₹[Salary Range] per month

Key Responsibilities
Handle customer queries and complaints through voice calls, email, and chat.
Provide accurate information about products, services, orders, and processes.
Resolve customer issues professionally and within the required turnaround time.
Maintain a positive and skilled interaction with customers.
Follow up with customers when required and ensure proper resolution.
Record customer interactions and update details in the CRM/system.
Escalate complex issues to the appropriate department.
Meet defined customer service, quality, and productivity targets.
Maintain a high level of customer satisfaction.





Requirements
Excellent verbal and written communication skills.
Good command of English.
Comfortable handling customers over phone, email, and chat.
Basic computer knowledge and familiarity with MS Office.
Good problem-solving and interpersonal skills.
Ability to work in a fast-paced setting.
Freshers can apply; customer support experience will be an advantage.

Pay: ₹22,474.57 - ₹34,855.80 per month

Perks:
Health insurance
Life insurance
Paid time off

Education:
Higher Secondary(12th Pass) (Required)

Experience:
Customer support: 1 year (Required)

Work Location: In person

📌 Customer Support Executive – Voice, Email & Chat Sahibzada Ajit Singh Nagar (India)
🏢 Vook Tech India
📍 India