Roles and Responsibilities:

As a Customer Care Executive, your primary responsibilities will include:

Handling incoming customer queries through phone, email, chat, or other communication channels.

Providing accurate, timely, and qualified responses to customer inquiries.

Maintaining a positive, empathetic, and qualified attitude toward customers at all times.

Resolving customer complaints efficiently by coordinating with internal departments where necessary.

Following up on customer interactions to ensure their issues have been resolved satisfactorily.

Recording and maintaining detailed logs of all customer interactions and transactions.

Identifying customer needs and suggesting appropriate products or services.

Maintaining up-to-date knowledge of company products, services, and policies.

Meeting or exceeding performance targets and customer satisfaction goals.

Providing feedback to the management on recurring issues and customer concerns for continuous improvement.

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive Delhi (India)
🏢 Silverfied
📍 India