Role Overview

This Pune-based role is ideal with 4+ years of experience in business operations, sales operations, reporting, or data administration. You will support operational processes across the full customer lifecycle—from pre-sales through renewals and post-sale validation—through data management, reporting, Salesforce administration support, and process improvement initiatives. You’ll work closely with Sales, Customer Success, Finance, and Legal teams to streamline processes and support retention and growth initiatives. This role requires adherence to software revenue recognition standards in accordance with accounting procedures and company policy. The position reports to the Manager, Global Sales Administration.

Key Responsibilities

Data Management & Quality
Maintain accurate and consistent data across Salesforce and related business systems.
Support Salesforce data management activities, including account, lead, chance, and customer data maintenance.
Ensure a high level of data accuracy and integrity through careful validation and attention to detail.





Operations, Renewals & Transaction Support
Support recurring operational processes across the customer lifecycle, including renewals, quotes, orders, and contract tracking in Salesforce.
Assist with high-volume transaction processing and deal finalization, particularly during quarter-end close.
Help prioritize workload and flag time-sensitive or high-impact items for escalation.

Post-Sale Audit & Validation
Support post-sale audits to validate order accuracy, pricing, contract terms, and system alignment.
Identify and help resolve discrepancies between quotes, contracts, and booked records to ensure clean revenue reporting.
Assist with testing and validation of system enhancements, data changes, and process improvements.

Documentation & Process Improvement
Maintain operational documentation, standard operating procedures, and process guides.
Support continuous improvement initi

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