Dalethorpe Living LLP is a growing hospitality and property management company operating serviced accommodations including Portico Service Apartments and Nafs Homestay. We focus on delivering a seamless guest experience while maintaining high occupancy and operational efficiency.

Role Overview

We are looking for a Reservations & Front Office Manager to manage all booking channels and ensure a smooth guest experience from inquiry to check-out. This role requires solid communication skills, attention to detail, and the ability to handle day-to-day front office operations efficiently.

Key Responsibilities
Reservations Management
Handle all booking inquiries via calls, WhatsApp, email, and direct channels
Manage OTA platforms such as Airbnb, Booking.com, and MakeMyTrip
Ensure quick response times and maximize conversion of inquiries into bookings
Maintain accurate booking records and calendars
Front Office Operations
Oversee guest check-ins and check-outs (remote or in-person)
Ensure a smooth and professional guest experience throughout the stay
Handle guest queries, requests, and issue resolution promptly
Coordinate with housekeeping and maintenance teams
Guest Communication & Experience
Maintain explicit and courteous communication with guests at all stages




Share check-in instructions, property details, and support during stays
Ensure positive guest reviews through quality service
OTA & Listing Management
Monitor and manage listings across booking platforms
Update availability, pricing, and basic listing details
Respond to guest reviews and maintain high ratings
Coordination & Administration
Work closely with internal teams for smooth operations
Maintain reports on bookings, occupancy, and guest feedback
Ensure standard operating procedures (SOPs) are followed

Candidate Profile
Experience in hospitality, front office, or reservations preferred
Solid communication skills (calls, WhatsApp, and email)
Organized and detail-oriented
Ability to handle multiple bookings and guest interactions simultaneously
Basic knowledge of OTA platforms is a plus

Compensation
Fixed salary (based on experience)
Food and accommodation provided

Why Join Us
Be part of a growing hospitality brand
Hands-on exposure to operations and guest management
Opportunity to grow within the company

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Reservations & Front Office Manager Kozhikode
🏢 Portico Property Management
📍 Kozhikode