Key Responsibilities
Supervise and coordinate the restaurant service team during shifts.
Welcome guests and ensure excellent customer service.
Allocate tables/sections to waiters and monitor their performance.
Take orders accurately and ensure timely food & beverage service.
Coordinate with the kitchen and cashier for smooth operations.
Handle guest queries, feedback and complaints professionally.
Ensure proper table setup, cleanliness, hygiene and grooming standards.
Maintain knowledge of the complete menu and recommend products to guests.
Drive upselling of desserts, beverages and special offers.
Conduct staff briefings and guide junior team members.
Monitor POS/KOT, billing and order accuracy.
Ensure opening and closing procedures are completed properly.
Follow company SOPs, food-safety and service standards.