Job Responsibilities:
Handle customer/student queries through calls, WhatsApp, and email.
Assist students with course, admission, fee, and service-related queries.
Make follow-up calls and ensure timely resolution of customer concerns.
Maintain proper records of customer interactions in CRM.
Coordinate with internal teams to resolve issues effectively.
Work towards customer satisfaction and assigned daily/monthly targets.
Achieve call, follow-up, conversion, and service-related targets as assigned.
Requirements:
Graduate/Pursuing Graduation.
6Months –2+ years of experience in Customer Care, BPO, EdTech, or Sales preferred.
Excellent Hindi & English communication skills.
Target-oriented with a positive and convincing approach.
Positive problem-solving and follow-up skills.
Comfortable working from office (WFO).
Immediate joiners preferred.