NDC Diagnostic Centre is looking for a polite, soft-spoken, and customer-friendly Patient Relationship Executive to manage patient communication and provide excellent customer support.

Key Responsibilities
Receive incoming calls from patients and customers.
Explain diagnostic services, health check-up packages, timings, and appointment availability.
Handle patient queries professionally and resolve concerns in a calm and polite manner.
Convert enquiry calls into confirmed appointments and bookings.
Coordinate with the front desk and diagnostic teams for smooth patient service.
Make follow-up calls to previous customers for feedback and service improvement.
Maintain proper records of calls, enquiries, appointments, and feedback.
Guide patients regarding reports, preparations for tests, and basic process information.
Ensure a positive and skilled experience for every patient.
Help in Centre Operations if needed

Candidate Requirements




Excellent communication skills in English, Hindi, and Marathi.
Soft-spoken, polite, patient, and well-mannered personality.
Positive convincing and customer handling skills.
Basic computer knowledge and phone handling skills.
Prior experience in diagnostic centre, hospital, clinic, or customer service will be preferred.

Preferred Skills
Ability to handle multiple calls professionally.
Strong follow-up and patient coordination skills.
Positive attitude and problem-solving approach.

Work Profile
Full-time position
Location: NDC Diagnostic Centre
Salary: Based on experience and communication skills.

Pay: ₹15,000.00 - ₹18,000.00 per month

Perks:
Cell phone reimbursement
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive Thane
🏢 NDC DIAGNOSTIC CENTRE
📍 Thane