Experience: 3 to 5 Years

Location: India – Hyderabad

Skills Required
Handling calls and resolving the queries.
Provide World Class Customer Service.
Engaged in handling inbound calls of different business Units.
Deliver extraordinary customer care by responding to questions concerning customer accounts.
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Document necessary account information and offer custom solutions that perk the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Working experience from USA Telemarketing process, night shifts.
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.

📌 Customer Support Executive Hyderabad
🏢 Dicelogic Solutions
📍 Hyderabad