Job Description – Tamil Team Leader

Position: Team Leader – Tamil Process
Industry: BPO / Customer Support
Experience: 2–5 Years
Location: Karol Bagh, New Delhi
Employment Type: Full-Time

Job Responsibilities
Manage and supervise a team of Tamil-speaking Customer Support Executives.
Monitor daily team performance and achieve assigned targets.
Conduct regular team huddles and provide process updates.
Monitor calls, quality and productivity of team members.
Provide coaching and feedback to improve individual and team performance.
Handle escalations and resolve customer-related issues.
Prepare and maintain daily/weekly performance reports.
Track attendance, login hours, leaves and team discipline.
Coordinate with HR, Quality and Operations teams.
Support recent-joiner training and nesting.
Ensure compliance with company policies and process guidelines.

Required Skills
Fluent Tamil communication is mandatory.




Good communication skills in Hindi and English.
Strong team-handling and leadership skills.
Valuable knowledge of MS Excel and basic reporting.
Ability to handle escalations and pressure.
Robust problem-solving and decision-making skills.
Previous BPO Team Leader experience preferred.

Eligibility
Graduation preferred.
Minimum 2 years of BPO experience.
Minimum 1 year of Team Handling/Team Leader experience preferred.
Tamil language proficiency is mandatory.

What We Offer
Competitive salary based on experience and interview performance.
Growth opportunities.
Professional and supportive work environment.
Performance-based incentives as applicable.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:
Paid sick time

Work Location: In person

📌 Tamil Team Leader Karol Bagh
🏢 Atiya Healthcare group
📍 Karol Bagh