Designation:

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

Job Purpose

To manage customer queries and requests received through email channels by providing accurate, timely, and quality resolutions within defined service levels. The role requires effective stakeholder coordination to ensure a seamless customer experience.

Key Responsibilities
Respond to customer queries and requests through email and digital channels.
Provide accurate resolutions within defined TAT and quality standards.
Coordinate with internal teams and external partners for closure of customer concerns.
Ensure adherence to productivity, SLA, and quality targets.
Deliver first-time-right resolutions and minimize repeat customer contacts.
Maintain updated knowledge of products, policies, and processes.

Key Performance Indicators (KPIs)
Productivity Targets
SLA / TAT Adherence
First Response & Resolution Timeliness
First Time Resolution (FTR)
Quality Scores
Customer Satisfaction (NPS)

.

📌 Customer Service Manager Ced Gcorp Maharashtra
🏢 Aditya Birla Group
📍 Maharashtra