Key Responsibilities
Oversee and manage overall service operations across branches/workshops.
Drive service revenue, productivity, workshop efficiency, and business growth.
Monitor and improve customer satisfaction, DCSI, CRR, and complaint occurrence.
Ensure timely resolution of customer complaints and prevent unnecessary escalations.
Lead and manage Service Managers, Service Advisors, Technicians, and other service team members.
Ensure compliance with Honda/OEM standards, processes, and service quality requirements.
Monitor workshop performance, turnaround time, productivity, and technician efficiency.
Implement strategies to improve customer retention and after-sales business.
Conduct regular performance reviews and take corrective actions where required.
Coordinate effectively with Sales, Parts, and Management teams.

Requirements




Minimum 8–12 years of experience in automobile service operations.
Previous experience in a senior managerial/service leadership role is preferred.
Robust knowledge of two-wheeler dealership and workshop operations.
Excellent leadership, communication, and team management skills.
Robust analytical and problem-solving abilities.
Ability to manage multiple teams and drive business performance.

Pay: ₹50,000.00 - ₹65,000.00 per month

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
Automotive service: 10 years (Preferred)

Work Location: In person

📌 Gm Service Kollam (India)
🏢 PANACHAMOOTTIL HONDA
📍 India