Customer Support Executive – Voice Process

Job Type: Full time
Process: Inbound Voice – Customer Support
Location: Pocharam, Hyderabad

Job Overview

We are looking for Customer Support Executives to handle inbound customer calls for Axis Bank. The role involves assisting customers with their banking-related queries, resolving issues, providing accurate information, and ensuring a high level of customer satisfaction.

The ideal candidate should have valuable communication skills in English and Hindi, basic computer knowledge, and a customer-oriented approach.

Key Responsibilities
Handle inbound calls from customers regarding banking products and services.
Understand customer queries and provide accurate solutions.
Resolve customer issues efficiently and professionally.
Escalate unresolved issues to the appropriate department when required.
Process customer requests and maintain accurate records.
Provide information about relevant banking products and services.
Identify opportunities to cross-sell suitable banking products based on customer needs.
Maintain quality, accuracy, and professional telephone etiquette during every interaction.

Eligibility Criteria




Graduation is mandatory.
Candidates must have valid/provisional graduation documents.
Awaiting-result candidates are not eligible.
Intermediate/12th pass candidates are not eligible.
Candidates currently pursuing higher education are not eligible.
Freshers and experienced candidates can apply.
Good verbal communication in English and Hindi is required.
Regional language proficiency will be preferred.
SVAR score: 50+ required.
Basic computer knowledge and familiarity with MS Office.
Good listening, problem-solving, numerical and decision-making skills.
Strong customer-handling skills with patience and empathy.

Salary: 23000-

Work Schedule
6 Days Working
1 Rotational Week Off
Inbound Voice Process

Skills Required
Excellent communication skills in English & Hindi
Positive customer-handling skills
Active listening and telephone etiquette
Basic computer knowledge
Problem-solving and logical reasoning
Customer-focused approach
Patience and empathy

Pay: Up to ₹23,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Pocharam
🏢 Axiona Health
📍 Pocharam