Role & responsibilities
Issue Resolution: Diagnose and troubleshoot user problems, process requests or orders, and handle service complaints.
Data Management: client interactions, update account details, and track tickets accurately.
Cross-functional Support: Coordinate with internal logistics, sales, or finance units to ensure smooth query closure and service recovery.
Product related guidance or technical support
Preferred candidate profile
Communication: Excellent verbal and written skills in English
Minimum 1 year of expeirence in healthcare or pharmaceutical industry
Education & Experience: A Bachelors degree in pharmacy or Science stream with 1 to 3 years of experience in a customer service or client-facing support
📌 Senior Executive Customer Care Gurugram (India)
🏢 iSENS Biosensors
📍 India
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