Qualification : Graduate/BE/Diploma in any stream with positive Communication

Key Skills : IT Product,Customer Support, Product demostration, Lead Generation

Experience : Fresher or experience as a Sales Support or in other administrative positions will be considered a plus

Job Profile:.

Relevant Experience : Fresher or experience as a Sales Support or in other administrative positions will be considered a plus

Educational Qualification : Graduate/BE/Diploma in any stream with valuable Communication

Job description: This is a customer support job. This is mainly into post-sales customer support. It requires handling customer queries when they start using the software deployed and guiding the customer in negotiating through the software. To provide initial training to customer for the usage of the software, may also need to assist in data uploads into eFA software. Involves receiving customer calls regarding problems with the software, log the calls and create tickets.

Must-have Skills:
Excellent Communication skills oral and written
Excellent interpersonal and presentation skills




Ability to quickly understand problems being reported and provide intelligent responses
Communicating in multiple languages (English, Hindi, Telugu, Kannada, Tamil etc)
Must enjoy traveling

Responsibilities:
Lead Generation activities
Responsible for allocated customer accounts
Responsible for customer satisfaction and reduce customer issue resolution time
Attending to support calls/Email from the customer, record the calls/Email details in the Support application
Ensuring on time delivery of resolved tickets
Turnaround time for requirements and issue resolution needs to be optimal
Develop and maintain excellent working relationship with customers
Timely escalation to CSM in case of unresolvable technical issues and delay in delivery
Daily timesheet update

Soft skills
Quality conscious and an eye for detail
To be a Team Player
Versatile in timings
Patience in handling clients
Systematic in approach to work
Ready to travel

📌 Customer Support Engineer– Software Product Company Hyderabad
🏢 Kamms Management Consultants
📍 Hyderabad