Job Requirements*
ITIL V3/ ITIL V4 Foundation, Proficiency in Written and Verbal communication is Must.

Key Responsibilities*
Responsible for planning and coordinating all the activities required to perform,
monitor, and report on the process
Responsible for communicating with the Incident Process Owner
Point of contact for all Major Incidents
Responsible for the effective implementation of the "Incident Management" process and carries out the respective reporting procedure.
Represent the first stage of escalation for Incidents
Monitor the workload per Tier 1 Analyst
Monitor the incidents to ensure that the Service Level Agreement is respected
Identify, initiate, schedule and conduct incident reviews
Ensure the closure of all resolved and end-user confirmed Incident records
Provide guidance to the Incident Process Coordinators
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
Participate in weekly on-call rotation

📌 Tcs Hiring Major Incident Management For Chennai
🏢 Tata Consultancy Services
📍 Chennai