Role & responsibilities

Role Summary: Responsible for performing initial triage, monitoring, and support for business-critical applications heavily built on .NET, C#, Angular, and Microsoft SQL Server. The role focuses on incident analysis, troubleshooting, and coordination with development teams to ensure application stability and minimal downtime.
Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)
Monitor application health, logs, and alerts using monitoring tools
Analyze issues related to .NET based applications, APIs, database layers and Angular frontends
Execute basic SQL queries for data validation, troubleshooting, and issue analysis
Identify whether issues are related to application, database, infrastructure, or network
Perform log analysis (IIS logs, application logs, event logs)
Restart services, validate jobs, and perform basic remediation steps
Coordinate with development, database, and infra teams for issue resolution
Ensure proper incident documentation, updates, and closure in ITSM tools (e.g.,



ServiceNow)
Participate in Major Incident Management (MIM) calls and provide updates
Follow SLA adherence and escalation procedures
Support deployment validations and post-release monitoring
Contribute to knowledge base articles and SOP documentation

Preferred candidate profile

Experience with ITSM tools like ServiceNow and other APM observability tools

• Exposure to incident/problem/Change management processes (ITIL) • Knowledge of batch jobs, schedulers (e.g., SQL Agent, SSIS jobs) • Basic scripting (PowerShell or similar)

• Understanding of cloud platforms (Azure) Soft Skills:

• Robust analytical and troubleshooting skills

• Valuable communication for incident updates and stakeholder coordination

• Ability to work in 24x7 / shift-based operations

• High ownership during critical incidents

• Availability during weekends or holidays based on business needs

📌 Net Application Support Engineer It Operations Hyderabad (India)
🏢 Clean Harbors
📍 India