Overview

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.

L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.

Responsibilities

Key Responsibilities

Major Incident Advanced Troubleshooting
Lead major incident bridges and act as technical authority
Perform deep-dive troubleshooting across:
Cisco Juniper routing/MPLS backbone
VeloCloud SD-WAN control and data plane
Palo Alto and Fortinet firewall policies and integrations
Drive incidents to permanent resolution, not just restoration

Root Cause Problem Management
Produce detailed Root Cause Analysis (RCA)
Identify recurring issues and systemic gaps
Recommend and implement preventive and optimization actions

Engineering Optimization Support
Support network optimization, performance tuning, and capacity planning
Enhance monitoring, alerting, and automation
Define and maintain SOPs, runbooks,



and best practices

Collaboration Leadership
Work closely with Engineering / Vendors / Carriers
Mentor L1 and L2 engineers
Support large-scale deployments, migrations, and SD-WAN transformations
Requirements

Technical Skills Requirements
Expert-level knowledge of:
Cisco Juniper routing, MPLS, BGP, IGP, QoS
VMware VeloCloud SD-WAN architecture
Palo Alto Fortinet NGFW
Solid understanding of SASE, Zscaler, and cloud integrations desirable
Advanced troubleshooting across core, edge, and underlay networks
Automation and scripting (Python, APIs, Ansible) robust advantage

Skilled Skills
Strong leadership during high-impact outages
Excellent customer and stakeholder communication
Strong analytical, documentation, and presentation skills
Ability to influence decisions across teams

Education Certifications
Bachelors degree in Engineering / IT / ECE, or equivalent
CCNP / JNCIP mandatory
PCNSE / NSE / VeloCloud / SD-WAN certifications preferred

Work Schedule
- 24x7 shift operations, on-call support for major incidents

📌 Sdwan Service Assuranceengineer Hyderabad
🏢 Prodapt Solutions
📍 Hyderabad