Role:

The ideal candidates will have solid hands-on expertise in mortgage operations, with a solid understanding of mortgage processes, workflows, quality standards, and operational controls.

Key Responsibilities:
Manage day-to-day mortgage operations with a high level of accuracy and efficiency.
Execute mortgage processes across relevant stages of the operational lifecycle.
Review and validate mortgage documentation, data, and transactions as per defined guidelines.
Identify and resolve process gaps, exceptions, and operational issues.
Coordinate with internal stakeholders to ensure timely and smooth processing.
Maintain defined SLAs, KPIs, quality, and productivity standards.
Conduct quality checks and ensure adherence to processes, controls, and procedures.
Handle escalations and independently resolve complex operational issues.
Support process improvement,



standardization, and automation initiatives.
Prepare operational reports and provide regular updates on process performance.
Ensure compliance with organizational policies and applicable mortgage requirements.

Skills & Experience:
57+ years of experience in Mortgage Operations.
Strong understanding of the mortgage lifecycle and operational processes.
Experience working in a process-driven environment with defined SLAs and quality metrics.
Robust analytical, problem-solving, and decision-making skills.
Ability to manage multiple priorities while maintaining accuracy and productivity.
Robust communication and stakeholder-management skills.

📌 Operations Manager Mumbai
🏢 Capri Global Capital (CGCL)
📍 Mumbai