Job Summary
We are seeking a confident and customer-oriented Customer Relationship Executive who can effectively manage customer relationships, handle calls, coordinate with internal teams, generate B2B leads, and prepare MIS reports.

Key Responsibilities:
Handle inbound and outbound customer calls.
Guide customers regarding products, services, processes, and queries.
Build positive relationships with existing and prospective customers.
Conduct outbound/cold calls to identify potential corporate clients.
Generate leads and support B2B business development initiatives.
Coordinate with internal teams for smooth execution of customer requirements.
Track customer requests, follow-ups, and pending activities.
Prepare and maintain monthly MIS reports.
Analyse MIS data and highlight significant trends and observations.
Update customer information on online systems/CRM.
Support office administration and documentation activities.
Prepare presentations and reports for management review.

📌 Customer Relationship Executive Mumbai
🏢 Caliber Organisation
📍 Mumbai