Job Title: Front Office Executive Hotel

Role & Responsibilities
Handle hotel front desk operations and provide excellent guest service.
Attend incoming guest calls, enquiries and booking-related calls professionally.
Manage guest check-in and check-out smoothly.
Coordinate with guests before arrival and assist with check-in details.
Handle room booking enquiries, availability and reservation confirmations.
Respond to guest queries, requests and complaints in a polite and timely manner.
Coordinate with housekeeping, maintenance and other hotel departments for guest requirements.
Maintain guest records, booking details and daily front office reports.
Collect payments, issue receipts and coordinate pending payment follow-ups.
Handle WhatsApp, phone and email communication with guests.
Assist guests with hotel information, directions and basic local information.
Ensure proper communication during shift handovers.
Maintain a professional and welcoming front desk workplace.

Preferred Candidate Profile
Minimum 1 year of experience in Hotel Front Office,



Guest Relations or Customer Service preferred.
Valuable communication skills in English and Hindi. Marathi will be an advantage.
Comfortable handling guest calls and face-to-face communication.
Basic computer knowledge and ability to work with booking/reservation systems.
Polite, confident and customer-focused personality.
Ability to handle guest complaints and difficult situations calmly.
Willing to work in rotational shifts, weekends and holidays as required.
Candidates from the hotel, hospitality or travel industry will be preferred.

Perks & Benefits
Competitive salary based on experience.
Incentives based on performance, if applicable.
On-the-job training.
Growth opportunities within hotel operations.
Friendly and professional working workplace.

Key Skills: Front Office, Guest Handling, Customer Service, Reservation Handling, Call Handling, Check-in & Check-out, Guest Relations, Hospitality, Booking Management.

📌 Front Office Executive Mumbai
🏢 Myotel Suites And Hotel Private
📍 Mumbai