Job DescriptionKey Responsibilities:
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n✅ Monitor and evaluate inbound & outbound customer interactions
n✅ Conduct call audits and calibration sessions
n✅ Provide structured feedback and coaching to agents
n✅ Ensure adherence to quality, compliance, and process standards
n✅ Prepare quality reports, scorecards, and performance analysis
n✅ Identify performance gaps and recommend process improvements
n✅ Drive quality initiatives to enhance customer experience
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nRequirements:
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n✅ 1+ year of experience in Quality, Call Auditing, BPO, or Call Center Operations
n✅ Hands-on experience in call monitoring, auditing, and calibration
n✅ Robust analytical skills and attention to detail
n✅ Excellent verbal and written communication skills
n✅ Valuable knowledge of QA methodologies and tools
n✅ Proficiency in MS Excel and Word
n✅ Regional language proficiency is mandatory
n✅ Graduation preferred
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nShare your CV:
nContact: Raksha Shukla | (phone hidden)

📌 Sales Auditor (Mumbai)
🏢 Policybazaar.com
📍 Mumbai