Job Overview
An excellent prospect for a Customer Relationship & Support Executive to manage customer communication, client coordination, B2B lead generation, MIS reporting and administrative activities.
The ideal candidate should have a pleasing personality, solid communication skills and a customer-oriented approach.

Key Responsibilities:
Manage inbound and outbound customer calls professionally.
Understand customer requirements and provide appropriate assistance.
Resolve customer queries and coordinate with relevant internal departments.
Maintain regular follow-ups with customers to ensure timely resolution.
Make cold calls to prospective corporate clients for B2B business development.
Generate qualified leads through telephone calls and client follow-ups.




Coordinate with internal teams for smooth execution of customer requirements.
Maintain customer information and update the online system regularly.
Prepare monthly MIS reports covering customer and business-related activities.
Analyse MIS data and provide relevant observations to management.
Maintain records, databases and necessary documentation.
Assist in routine office administration and coordination.
Support preparation of presentations and business reports.
Maintain a skilled relationship with customers and corporate clients.

📌 Customer Relationship & Support Executive Mumbai
🏢 Caliber Organisation
📍 Mumbai