Job Overview
We are hiring a dynamic Customer Service & MIS Executive who will be responsible for customer support, internal coordination, B2B lead generation, MIS reporting, system updates and office administration.
The ideal candidate should be comfortable speaking with customers and corporate clients and possess excellent communication and presentation abilities.
Key Responsibilities: Handle daily customer calls and provide professional assistance.
Understand and resolve customer queries through effective communication.
Coordinate with internal teams to ensure customer requirements are completed on time.
Conduct cold calling and generate current B2B/corporate business leads.
Identify prospective companies and coordinate corporate meetings.




Follow up with leads and maintain accurate lead/customer records.
Prepare monthly MIS reports and maintain regular reporting schedules.
Analyse MIS reports and identify key trends, performance gaps and opportunities.
Update customer and business information in the online/internal system.
Ensure accuracy and completeness of system records.
Handle basic office administration and coordination activities.
Maintain documents, reports and customer databases.
Prepare presentations and reports for internal discussions and management review.
Maintain qualified relationships with customers and corporate contacts.

📌 Customer Service & Mis Executive Mumbai (India)
🏢 Caliber Organisation
📍 India