Role & responsibilities
Act as single point of contact for AI initiatives across customer accounts, delivery teams, AI CoE and platform teams.
Identify, assess and prioritize AI / GenAI / Agentic AI / AIOps use cases based on value, feasibility, data availability and operational impact.
Convert business problems into AI solution themes, PoC scope, success criteria, high-level architecture and implementation roadmap.
Develop AI solution concepts using approved platforms such as ELK AI, cloud AI services, LLM services, automation, observability, ITSM and enterprise data sources.
Drive responsible AI, data privacy, governance, access control, auditability, explainability and compliance discussions.

Positive-to-Have




Understanding of IT infrastructure operations, monitoring, incident management, command center operations and production support models.
Knowledge of ITIL processes, service management, SLA / KPI reporting and operational governance.
Exposure to BMC Helix, Zabbix, ELK, ServiceNow, CMDB, PowerShell, Shell scripting, Ansible and automation platforms.
Understanding of cloud platforms, APIs, data pipelines, vector databases and workflow orchestration tools.
Solid communication, documentation, analytical capability, proactive ownership mindset

📌 Ai Solution Lead Kolkata
🏢 Tata Consultancy Services
📍 Kolkata