Role & responsibilities
Order Management
Receive and handle customer orders accurately.
Gather complete order information and confirm requirements with the customer.
Vendor & Rate Coordination
Coordinate with vendors for rate negotiations and finalization.
Finalize order rates in alignment with company guidelines and profitability.
Vehicle Allocation & Documentation
Finalize vehicle selection based on order type, route, and load.
Verify vehicle documentation (permits, insurance, licenses) before dispatch.
Collect and share cargo-related documents with customers and internal departments.
Share finalized vehicle and driver details with customers and internal teams.
Driver & Customer Coordination
Maintain constant communication with vehicle drivers for route updates and compliance.
Ensure timely sharing of transit status and order updates with customers.
Transit & Delivery Follow-up
Monitor vehicle movement during transit and proactively resolve delays/issues.
Coordinate container body return process after delivery completion.
Reporting & Support
Maintain records of rates, vehicle allocation, and order status.
Support promoters and operations heads in ad-hoc requirements.
Qualifications & Skills:
Graduate or equivalent.
13 years of experience in logistics coordination / transport operations.
Solid negotiation and vendor management skills.
Valuable communication skills (Hindi & English); local language is an advantage.
Ability to multitask and work under pressure.