L2 and L3 Application support.
Strong hands-on experience in Java and JavaScript programming, including code analysis, debugging, troubleshooting, and minor code fixes.
Ability to review and understand existing application code to identify defects and resolve issues.
Capable of independently executing configuration fixes and conducting thorough RCA, supported by detailed evidence and diagnostics to enable the Development team to implement code-level resolutions.
Ability to understand and troubleshoot applications built on Node.js, ReactJS, AngularJS, and Serverless Architecture, enabling productive incident investigation, impact assessment, and root cause analysis.
Proven ability to replicate production defects in non-production environments, identify root causes, and provide comprehensive evidence to support remediation efforts




Hands-on experience with AWS API Gateway, Lambda, SNS, DynamoDB, and DocumentDB.
Analyze application logs, code, API interactions, and infrastructure components to identify root causes.
Strong production support experience with managing production incidents, ensuring high application availability, and meeting SLA commitments.
Experience in Python scripting and automation for operational and support activities.
Valuable understanding of E-commerce domain workflows and end-to-end application processes.
Solid analytical, troubleshooting, communication, and stakeholder management skills.Role & responsibilities

Preferred candidate profile

📌 /app Support Production Support Only Bangalore Candidate Bengaluru
🏢 Orcapod Consulting Services
📍 Bengaluru