09 Sep
|
ICICI Lombard
|
Udaipur
09 Sep
ICICI Lombard
Udaipur
Handle walk-in customer queries and provide quick, effective resolutions.
Manage customer grievances received through multiple touch points and ensure timely closure.
Process policy issuance and endorsements for walk-in customers and internal stakeholders.
Perform quality checks on documents as per QC checklist
Collaborate with cross-functional teams to implement quality and procedures as per Standard Operating Procedures (SOPs).
Monitor and ensure adherence to Turnaround Time (TAT) for:
Policy issuance
Endorsements
Service requests
Handling Branch Admin activities
Reconciliations of all the transactions involved in day-to-day activities including Banking
Maintain high levels of customer satisfaction and service efficiency.
Educational Qualifications
Competencies Required: – Bcom
Positive typing speed and accuracy
Basic knowledge of Microsoft Excel
Solid communication and interpersonal skills
📌 Branch Manager Udaipur
🏢 ICICI Lombard
📍 Udaipur