About Future Businesstech India Pvt Ltd :

Future is an IT consulting firm that specializes in the design, implementation, and support of all Information Technology related systems with a explicit focus on Business Value. Established in 1990, we have grown to support over 5,000 organizations in various industries and sectors such as: IT/ITES, financial services, construction, retail, defence, government, charitable and non-profit organizations.

We are a PAN India Organisation with headquarter in Bengaluru and branches across Mumbai, Chennai, Pune and Ahmedabad. Our major tie-up with HP, HPE, Microsoft, Cisco, VMware, Juniper, Fortinet, and Schneider etc enables us to deliver best-of-breed digital transformation solutions that uses the right mix of consulting, design, technologies, products, services and financial models to help our client stay ahead of competition.

Job Title: Helpdesk Officer - Services
Vacancies: 03
Location: Bangalore

Roles & Responsibilities:
Respond to requests via phone, chat or email
Understand hardware and software issues
Gather required info from user to register call
Advise user on appropriate action (If Required)




Register Call at help Desk Tool
Provide CSO# to User/Caller
Assign Call to CSE/CE/Out Station CE
Follow up with CSE/CE to ensure complete resolution of issues
Update user/caller on Engineer assigned and post Call resolution status
Administer help desk software
Coordinate with Logistics for spare req
Identify and escalate situations requiring urgent attention
Redirect Escalations/unresolved calls to L2 CE Track CE
Document/ Report Management
Prepare activity reports
Inform SDM on recurring problems
Weekly Report
Monthly Report

Qualification, Experience & Skills:
Smart Diploma holder / Graduate from IT related, Science or Commerce discipline.
0 or 2 years of experience in Customer Care / Helpdesk.
Positive communication skills
Proficient user of Microsoft Office Tools - Word, Excel, Outlook, Teams.
Strong Problem-Solving skills.
Ability to work collaboratively in a team environment.
Willingness to learn and adapt to recent technologies and methodologies.

📌 Immediate Opening For Help Desk Officer Bengaluru
🏢 Future Businesstech
📍 Bengaluru