Role: Senior NETWORK ENGINEER / NETWORK OPERATIONS LEAD

Experience: 510 Years

Role Summary: Provide senior technical leadership, oversee L1/L2 operations, manage complex incidents and escalations, and drive SLA compliance and service improvement.

Key Responsibilities:
Lead day-to-day L1/L2 network operations.
Ensure incident response, mitigation and resolution meet SLA targets.
Take technical ownership of major and complex incidents.
Lead advanced troubleshooting across routing, switching, WAN, SD-WAN, wireless, firewalls, VPN and load balancing.
Review complex configuration changes and implementation plans.
Drive RCA and permanent corrective actions.
Analyze network trends, recurring faults, capacity and performance issues.
Identify prospects for optimization and continuous improvement.
Coordinate with ABM L3 teams for highly complex issues.
Coordinate with OEMs, ISPs, telecom providers and other vendors.
Oversee upgrade and patching activities within scope.




Review ticket quality and escalation quality.
Ensure compliance with SOPs, runbooks and change processes.
Mentor U2 and U3 engineers.
Participate in monthly and quarterly service reviews.
Track SLA performance, KPIs, risks and mitigation plans.
Support transition, knowledge transfer and service stabilization.

Required Skills:
Robust enterprise routing and switching expertise
Advanced Layer 2/Layer 3 troubleshooting
WAN, MPLS, VPN and SD-WAN
Enterprise firewall and security policy concepts
Cisco wireless
F5/load-balancing knowledge
QoS, traffic analysis and performance optimization
Major incident management and RCA
ITIL Incident, Problem and Change Management
Network monitoring, reporting and ITSM tools

Preferred: CCNP Enterprise/CCNP Security, SD-WAN expertise, firewall certification, F5 exposure, ITIL Foundation

📌 Lead Network Engineer Hyderabad/ Bangalore/ Pune
🏢 Tech Mahindra
📍 Hyderabad