Role & responsibilities

Operations & Process Management
Ensure timely monthly invoice submission, including delivery challan validation, GRN collection, and payment follow-ups.
Handle payment resolution in coordination with customers and internal teams.
Monitor Fulfilment Executives (FEs) for performance and service delivery for assigned customers.
Manage cluster-level exception handling and drive resolution within defined timelines.

Customer & Stakeholder Management
Build and maintain solid relationships with Customers and Key Account Managers (KAMs).
Ensure seamless communication, coordination, and information sharing with all stakeholders.
Drive proactive engagement to improve cycle time compliance and customer satisfaction.

Team Management & Leadership
Lead, guide, and review performance of Fulfilment Executives (FEs) and Supervisors.
Oversee team responsibilities including:
Damage inspection & analysis
Approval of repair estimates
Documentation accuracy
Review monthly forecasts and daily MIS reports to ensure alignment with targets.

Asset & Cycle Time Management
Conduct Cycle Time Review & Analysis including:




4BCT tracking
Missing asset classification and reporting
Coordination with customers for clearing ageing RPK
Ensure quality validation of repaired assets and plan preventive maintenance activities.

Audit & Compliance
Plan and execute stock audits, ensuring proper documentation and compliance.
Maintain high standards of operational governance and reporting accuracy.

Business Growth Support
Facilitate trials for recent business development.
Identify opportunities for process improvement, revenue enhancement, and risk mitigation within the cluster.

Preferred candidate profile
Strong operations and supply chain management skills
Excellent stakeholder and customer management
Team handling and leadership capability
Analytical mindset with problem-solving ability
Positive understanding of MIS, reporting, and process optimization
Ability to handle multiple locations and priorities
Cluster exception handling & resolution
Customer/KAM management & coordination

📌 Cluster Lead Chennai (India)
🏢 Ipscom Returnable
📍 India