International Technical Voice Process Role: Trainee Process Consultant
Shifts: Rotational Night Shifts only (5-Day Work Week)
Full Time Opportunity
Key Responsibilities:
Global Support: Handle calls for international clients (US/UK/AU).
Issue Resolution: Handle customer inquiries through voice calls in a skilled manner.
Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
Provide step-by-step guidance to customers for issue resolution.
Escalate complex technical issues to the appropriate support teams.
Document customer interactions and resolutions accurately in the CRM system.
Meet quality standards, productivity timelines and customer satisfaction metrics.
Requirements:
Communication: Excellent spoken English with a neutral accent.
Education: Graduate or PUC completed
Skills: Robust active listening and basic computer literacy.
Salary & Advantages:
Freshers: 3LPA (21.5k in hand after deductions)
Immediate Joiners only
Transport: Free 2-way cab facility provided within a 20km radius.
Other Perks: Health insurance, Provident Fund (PF), and paid leaves.
Interview Process:
1st round - Online Assessment
2nd round - Virtual - operations interview
📌 Process Trainee Bengaluru
🏢 Hinduja Global Solutions (HGS)
📍 Bengaluru
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