Job Description

Area Head in Group Loan & Individual loan is responsible for sales, customer engagement, and relationship management,

focusing on sourcing new customers, building loyalty, and managing loan portfolios to achieve revenue targets. Key duties include promoting loan products, processing loans, resolving customer issues, maintaining accurate records, and ensuring compliance with regulations.

Success in this role requires excellent communication, sales skills, basic financial knowledge, and a passion for customer service in MFI or NBFC setting.

Key Responsibilities

Sales & Business Development:

Sourcing current customers and expanding the group loan & individual loan client base.





Meeting sales targets and driving revenue growth for the branch.

Cross-selling other financial products to existing customers.

Customer Relationship Management:

Building and maintaining strong relationships with current and existing customers.

Providing excellent customer service and resolving issues promptly to ensure satisfaction.

Managing the customer lifecycle, from initial inquiry to loan disbursal and follow-up.

Processing loan applications, ensuring timely disbursal of funds.

Managing collections and following up with overdue customers.

📌 Walk In Area Head Siliguri (India)
🏢 Jana Small Finance Bank
📍 India