Job Summary

Technical Customer Support is our customershotline.This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers

We are now looking for Public Cloud Data Protection Engineer.

Responsibilities
Providing technical support and in-depth troubleshooting for Veeam Softwares clients (B2B) via telephone, email, and web conferencing
Acting as a technical focal point in relationships to fellow IT Professionals
Researching and troubleshoot customer problems and inquiries
Updating and work assigned cases in a timely manner
Contributing to documentation to build Veeams knowledge base
Work with technical documentation of all customer interactions accurately and within SLA in our CRM tool
Contributin to documentation to build Veeams knowledge base




Proactively stay up to date with all the latest technologies concerning Veeams products and the underlying technologies

Requirements
Fluent English (reading/writing/speaking).
Previous troubleshooting/administration experience is required
Expertise in the following areas: Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.), Amazon AWS (S3, EC2; roles, regions, security groups etc.), Google Cloud Platform (VMs, blob storage, VPC network, regions etc.), Microsoft SQL (SQL Studio, easy queries), Microsoft Windows Server administration, Linux administration, Networking (TCP/IP, firewalls, tools), Backups (concepts, software solutions etc.)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a quick-paced setting

📌 Senior Engineer, Technical Support, Public Cloud Bengaluru
🏢 Veeam Software
📍 Bengaluru