Role & responsibilities

Key Purpose:
Deliver an enhanced ownership experience for premium customers through personalized attention and superior-quality interactions.

Key Responsibilities
Ensure a superior customer experience during every interaction.
Provide customized attention throughout the customer life cycle, from RO opening to vehicle delivery.
Invite selected customers for CRM initiatives and coordinate with the Mahindra Relationship Centre.
Generate revenue by selling workshop services, car-care products, and customization kits.
Monitor key customer-satisfaction parameters consistently.
Plan and execute a customer contact calendar.
Assist customers in understanding personalized website features and available options.
Use technology such as tablets to enhance customer experience.




Monitor infrastructure upkeep and cleanliness.
Resolve customer concerns through consistent follow-ups and ensure closure with customer satisfaction.

Skills Required
Passion for automobiles
Valuable English communication and basic grammar
Fluency in the regional language
Pleasant personality and skilled grooming
Knowledge and confidence in automobile technology
Solid interpersonal skills
Computer literate and web savvy
Conflict-resolution ability
Analytical skills

Preferred candidate profile

Minimum 2 years of face-to-face customer-handling experience in the hospitality industry.

📌 Walk In Relationship Manager Lucknow
🏢 H R Creations
📍 Lucknow