Role & responsibilities
Handle customer queries and provide timely resolutions.
Deliver excellent customer service while maintaining qualified communication standards.
Perform document verification activities with accuracy and attention to detail.
Review, validate, and process customer documents as per defined guidelines.
Manage service desk requests and ensure timely closure of issues.
Coordinate with internal teams for query resolution and process completion.
Maintain accurate records of customer interactions and transactions.
Support data entry and operational activities.
Ensure compliance with organizational policies and procedures.

Preferred candidate profile
Valuable verbal and written communication skills.
Robust customer service orientation.
Ability to resolve customer queries effectively.
Attention to detail and accuracy in documentation.
Basic computer proficiency and MS Office knowledge.
Problem-solving and analytical skills.
Ability to work in a fast-paced workplace.
Positive attitude and team collaboration skills.

📌 Apprentice Trainee Banking Operations & Service Delivery, Airoli Navi Mumbai
🏢 Yes Bank
📍 Navi Mumbai