Role

Strategic Account Manager

Function / Department

ENTERPRISE

Location

Delhi

Band

M2

Job Purpose

The Client Manager is responsible to understand the business, single & Most key bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities
Single & Most significant bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers
Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.
Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering,



other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
Facilitating Collections Team to ensure timely payments and reduction in bad debts
Manages detailed Account dossier and update periodically.
Adhere and comply to all processes and systems of VIL & VIBS
Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
Account Engagement and Account Mapping with C Levels
To Maintain Account level P & L
Should be able to steer the c level conversation with ease

Core Competencies, Knowledge, Experience
5 to 7 years of Account Management experience
Expertise in Enterprise telecom products & services
Enterprise Solution & Consultative Selling background
Must have technical / professional qualifications Qualified Qualifications - MBA from reputed institute
Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain

📌 Strategic Account Manager New Delhi
🏢 Vodafone Idea
📍 New Delhi