Job description
Client Satisfaction and Relationship Management
Build and maintain solid client relationships.
Serve as the primary contact for client inquiries and concerns.
Understand client needs and collaborate internally for effective solutions.
Ensure that company processes are adhered to in your projects and that they are delivered on time.
Account Management :
Oversee a portfolio of client accounts to ensure satisfaction.
Monitor accounts to meet company standards and objectives.
Hold regular meetings to discuss progress, gather feedback, and identify improvements.
Account Nurturing :
Align business approaches with client objectives.
Identify and pursue current business opportunities with existing clients.
Collaborate with sales and marketing to cross-sell and up-sell services.
Leverage client networks for reference and referrals.
Client Support :
Coordinate with the Development Team for technical and product support.
IAssist clients in using company products and services effectively.
Reporting and Documentation :
Maintain accurate records of client interactions and transactions.
Prepare regular account status and client feedback reports.
Provide insights and recommendations based on client data and trends.
Experience :
Approximately 2 years in a Client Relationship Executive, Account Manager, or similar role in IT.
Proven ability to manage multiple client accounts and projects.
Experience in client relationship management or business development.
Skills :
Excellent communication and interpersonal skills.
Robust problem-solving abilities.
Proficient in CRM software and Microsoft Office Suite.
Ability to work independently and in a team.
Strong organizational skills.