Job Requirements
Phenom Intro:
Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Senior Technical Support Engineer, IX to join our agile team in Hyderabad, Telangana, India.
As a Senior Technical Support Engineer, IX, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.
Job Description:
As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.
What You'll Do:
● Provide technical support to clients via phone, email, and chat




● Troubleshoot and resolve technical issues related to our recruitment software
● Collaborate with our development team to identify and resolve complex technical
issues
● Conduct training sessions for clients on how to use our software effectively
● Document and track all technical support requests and resolutions in our system
● Continuously monitor and improve the overall performance and stability of our
software
● Stay up-to-date with the latest industry trends and advancements in recruitment
Technology
What You've Done:
● Bachelor's degree in Computer Science, Information Technology, or a related
field
● Minimum of 2 years of experience in technical support, preferably in the software
industry
● Hands on experience on integrations and API’s
● You are a critical thinker, quick learner, and can adapt in an agile fast paced
environment
● Should excel in troubleshooting and demonstrate

📌 Technical Support Engineer (Visakhapatnam)
🏢 Phenom People
📍 Visakhapatnam