Documentation / Runbook Specialist
Location: India - Remote
Job Profile Summary
The Documentation / Runbook Specialist creates, governs, and maintains operational documentation for migrated services. The role owns runbooks, the documentation home, and the wiki model, ensuring content is current, searchable, version-controlled, and support-ready. The specialist produces service transition artefacts and coordinates structured knowledge transfer for effective post-migration supportability.
Career Level Summary
Requires working knowledge of technical writing, IT operations, service transition, and knowledge management practices.
Critical Competencies
Excellence: Produces accurate, complete, consistent, and usable documentation with robust attention to detail.
Expertise: Applies technical writing, information architecture, and service transition practices to complex environments.
Agility: Adapts documentation priorities and content to changing migration scope, dependencies, and technical inputs.
Ownership: Drives documentation through creation, review, approval, publication, handover,



and ongoing maintenance.
Key Responsibilities
Create and maintain operational runbooks for routine operations, monitoring, troubleshooting, incident response, escalation, recovery, backup, rollback, and service restoration.
Maintain the documentation home as the authoritative location for approved operational and service transition content.
Define and maintain the wiki model, including taxonomy, page hierarchy, naming conventions, metadata, navigation, ownership, review cycles, and archival rules.
Convert engineering knowledge, migration procedures, design inputs, and support requirements into clear, actionable documentation.
Produce service transition artefacts including operational readiness checklists, support models, escalation paths, contact matrices, known-error records, handover packs, and acceptance evidence.
Plan and coordinate knowledge-transfer sessions, including agendas, conten

📌 Runbook Specialist- Technical documentation/ Technical writing (Bengaluru)
🏢 HGS
📍 Bengaluru