Location: Lucknow
Salary: Rs.22,000 - Rs.30,000 per month
Industry: Healthcare / Medical Services

Work Mode: Hybrid

Job Summary

We are seeking a detail oriented and empathetic Patient Relief Specialist to manage patient escalations, coordinate with doctors and MSOs, and ensure a seamless patient experience. The role involves handling critical cases, maintaining accurate records, and improving overall patient satisfaction through effective communication and follow-ups.

Key Responsibilities
Ensure compliance with patient relief escalation processes and protocols.
Maintain accurate Excel records and document all communications with patients, doctors, and MSOs.
Track, analyse, and report relevant data to management.
Follow up on escalated cases and coordinate discussions with respective doctors.
Handle “No Relief” cases through proper consultation with doctors and their teams.
Guide MSOs and the Patient Relief Engagement Team in handling escalations and complex cases.
Support MSOs in following critical case protocols.




Train and guide new MSOs on policies via doctor-led sessions.
Resolve patient-related issues originating from the MSO side.
Organize and manage doctor webinars to introduce doctors to MSOs and address queries.
Conduct educational webinars on medical terminology, case history, and processes.
Educate patients on recent medicines, treatments, and procedures.
Conduct follow-up calls to ensure patient satisfaction and continuity of care.
Identify gaps in the digital consultation process and recommend improvements.
Collect testimonials from escalated cases to enhance service credibility.
Perform additional job-related duties as assigned within the scope of work.

Required Skills & Qualifications
Dentist degree preferable
Robust communication and interpersonal skills
Proficiency in MS Excel and data tracking
Ability to handle sensitive patient cases with empathy and professionalism
Valuable coordination skills with medical p

📌 Patient Relief Executive Lucknow
🏢 Salubrious Technologies
📍 Lucknow