Designation: EXECUTIVE
Location: India UTTAR PRADESH Noida
Group: DS Group
Entity: Dharampal Satyapal Charitable Trust
SBU: DS CHARITABLE TRUST
Department: OPERATIONS
Function: OPERATIONS
JD for Customer Relations Executive
Job Summary:
Key Responsibilities:
Customer Interaction:
Provide accurate and timely information to customers about products, services, and policies.

Issue Resolution:
Handle and resolve customer complaints in a qualified manner.
Escalate unresolved issues to the appropriate department or manager when necessary.

Relationship Management:
Build and maintain robust relationships with customers to ensure long-term satisfaction.
Collect feedback to identify customer needs and areas for improvement.

Documentation:




Maintain detailed records of customer interactions and transactions.
Prepare reports on customer feedback, issues, and trends.

Team Collaboration:
Collaborate with internal teams (sales, marketing, operations) to enhance the customer experience.
Participate in team meetings to share insights and contribute to process improvements.

Upselling & Cross-Selling:
Identify opportunities to promote additional products or services that meet customer needs

Skills:
Customer Relations

CRM

Current Business Development

Market Research

MIS

Customer Satisfaction

Operations Management

📌 Customer Relations Executive Noida
🏢 DS Group
📍 Noida