The Front Office Receptionist is the first point of contact for hotel guests. This role is responsible for delivering excellent customer service, handling guest check-ins and check-outs, managing reservations, and ensuring a smooth and welcoming guest experience at all times.

Key Responsibilities
Greet guests warmly and professionally upon arrival
Perform check-in and check-out procedures efficiently
Handle room reservations, cancellations, and modifications
Provide information about hotel services, amenities, and local attractions
Handle guest complaints or concerns politely and escalate when necessary
Coordinate with housekeeping and other departments to ensure room readiness
Maintain accurate guest records and billing information
Process payments and issue invoices/receipts
Ensure the front desk area is clean, organized, and presentable

Skills & Qualifications




High school diploma or equivalent (hotel management training is a plus)
Previous experience in a hotel front office or customer service role preferred
Excellent communication and interpersonal skills
Qualified appearance and positive attitude
Robust organizational and multitasking abilities
Basic computer skills and familiarity with hotel management systems (PMS)
Ability to work shifts, including weekends and holidays
Fluent in English; additional languages are an advantage

Personal Attributes
Friendly, polite, and guest-oriented
Calm under pressure
Reliable and punctual
Team player with a service mindset

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Front Desk Receptionist Chail
🏢 Countryside Heaven private
📍 Chail