Overview
This is more than a job. It’s a chance to build, grow, and make a real impact Join our team as our current Senior IS Support Manager
We are looking for an experienced, pragmatic, and service-oriented Senior IS Support Manager to lead and elevate our global IS support organisation. Based in Noida, you will own the end-to-end support experience across Workday and all core IS systems, with direct accountability for Level 1 and Level 2 delivery and strong influence over the wider L0–L4 model.
This role is ideal for a seasoned leader who enjoys building up-to-date, productive, and scalable support organisations—capable of keeping pace with rapid growth while sustaining high service quality and strong user satisfaction. You will define and embed a global support framework spanning Europe, US, and Asia time zones, mature tiered support models, and drive continuous improvement across tools, processes, and people.
As a senior member of the IS function, you will lead and grow a distributed support team, embed a culture of service excellence,



and act as a key driver of organisational change across Information Systems—operating with autonomy, executive visibility, and cross-functional influence.
Location: Noida, India
Hybrid
Responsibilities
Support Operating Model & Framework Own, implement, and continuously mature a global IS support framework, including the tiered support model (L0/L1/L2/L3/L4), escalation paths, ownership boundaries, and handover processes—ensuring seamless coverage across regions.
Service Strategy & Prioritisation Set service scope, intake, prioritisation rules, and support engagement models aligned with business criticality and system risk, balancing demand across a complex enterprise application landscape.
SLA & Performance Management Define, implement, and govern SLAs and KPIs; establish rigorous tracking, executive-level reporting, and a culture of measurable, continuous service improvement.
Global Team Leadership & Coverage Build, lead, and develop di

📌 Senior Is Support Manager Noida
🏢 AXWAY SOFTWARE
📍 Noida